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Kiara Chanel

Refunds & Exchanges


We hope that you enjoy your purchase and want to make sure that we offer the highest quality, new items. We do not accept returns for buyer's remorse.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Please email to notify us that you plan to return your item.

Several types of goods are exempt from being returned:

* Gift cards
* Downloadable products
* Some health and personal care items (including, but not limited to, face masks)

* Size exchanges

* Book with obvious signs of use

* Bathing suits that have been used

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error

* Any item that is returned more than 4 weeks after delivery

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days of approval.

Late or missing refunds (if applicable)

If you haven’t received a refund within 7 business days of receiving your approval email, please ensure that your financial institution is not holding the funds. There are often processing times that pass before your refund is officially posted.

If you’ve checked with your financial institution and you still have not received your refund, please contact us at

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at


To return your product, you should mail your product to the address provided on your packing label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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